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Ordering Information

Our ABN is 99 072 775 529

Website Access

Our main website is password protected. Access to our website is normally restricted to bona fide retail businesses and distributors. If you own a retail business and would like to see our product range, please contact us.

Currency

All prices shown are in Australian Dollars.  All sales are processed in Australian Dollars.

Shipping, Coverage and Freight Charges

TNW Australia is a 'trade only' supplier.  Goods are only offered for sale and shipping within the Australian mainland and Tasmania.

The shopping basket will add freight to your order when it is processed.  A list of shipping charges for each state is shown below.

Orders over $1,200 ex GST are freight free.

Orders below $1,200 ex GST are charged a delivery fee, according to location:

Order value: up to $600 $601 - $1,199
NSW - Sydney Metro 15.00 20.00
NSW Country & ACT 20.00 25.00
Victoria - Melbourne Metro 20.00 25.00
Victoria Country 24.00 30.00
Queensland - Brisbane / Gold Coast 20.00 25.00
Queensland - Other Areas 30.00 36.00
South Australia 24.00 30.00
Western Australia 30.00 36.00
Tasmania 30.00 36.00
Northern Territory 30.00 36.00
 

You can also collect stock from our warehouse. To do this, put a note in the special instructions when checking out. We will contact you when your goods are ready to be picked up. 

Christmas Delivery Information

For delivery before Christmas 2018:

Tempe to: Estimated delivery times Last date for dispatch Last date for ordering
Sydney Metro 1-2 days 20th December 19th December
NSW & ACT 2-3 days 19th December 18th December
Melbourne Metro 1-2 days 20th December 19th December
Victoria 2-3 days 19th December 18th December
Brisbane & Gold Coast 1-2 days 20th December 19th December
South & Central Queensland 2-3 days 19th December 18th December
Northern Queensland 4-5 days 14th December 13th December
Adelaide 2-3 days 19th December 18th December
South Australia 3-4 days 18th December 17th December
Perth 4-6 days 13th December 12th December
Western Australia 7 days 12th December 11th December
Northern Territory 7 days 12th December 11th December
Tasmania 4-6 days 13th December 12th December
 

NB: Direct Freight will be delivering goods between Christmas and New Year, orders will need to be dispatched from our warehouse before we close on the 21st December for this to occur.

As Christmas is a particularly busy time; this may effect normal delivery estimates. TNW cannot guarantee dispatch, nor exact delivery dates by Direct Freight Express; this can be effected by demand.

Stock Availability

The availabilty of stock is listed underneath the product information.

"Available" means that this item is in stock.

"Low in stock" means that we may have only a few units left, and cannot guarantee availability.

"Out of stock" means that the item is unavailable - either it is sold out, or is a new item that is not in stock yet. You can still order this item - it will be placed on backorder and shipped if and when it is back in stock.

Items marked "On Order" are due to come into our warehouse sometime in the future. We cannot always guarantee a specific date; however, the item will generally be in stock within 2 - 12 weeks.

Delivery Time

Orders are generally processed within 1-2 business days and leave the warehouse within a further 1-3 business days.

Shipping time varies depending on your location, but is generally 1-5 business days. For more specific information, please refer to Direct Freight's ETA Calculator.

Returns

TNW Australia Pty Ltd offers its products only to resellers. All sales are final. TNW Australia Pty Ltd does not offer goods on a sale or return basis. TNW Australia Pty Ltd will credit any delivery shortages or faulty items. Please notify us on delivery (or at least within 14 days) of shortages or claims for faulty products.

Security

When purchasing from TNW Australia Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.  128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.  If you have any questions regarding our security policy, please contact our customer support centre at admin@tnw.com.au.

Privacy Policy & Terms of Trade

Click here for our Privacy Policy and Terms of Trade.