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Ordering Information

Our ABN is 99 072 775 529

Website Access

Our main website is password protected. Access to our website is normally restricted to bona fide retail businesses and distributors. If you own a retail business and would like to see our product range, please contact us.

Currency

All prices shown are in Australian Dollars.  All sales are processed in Australian Dollars.

Shipping, Coverage and Freight Charges

TNW Australia is a 'trade only' supplier.  Goods are only offered for sale and shipping within the Australian mainland and Tasmania.

The shopping basket will add freight to your order when it is processed.  A list of shipping charges for each state is shown below.

Orders over $1,200 ex GST are freight free.

Orders below $1,200 ex GST are charged a delivery fee, according to location:

TNW Freight rates from 1st October 2021

Order value: up to $600 $601 - $1,199
NSW - Sydney Metro 18.00 25.00
NSW Country & ACT 25.00 30.00
Victoria - Melbourne Metro 26.00 30.00
Victoria Country 30.00 38.00
Queensland - Brisbane / Gold Coast 26.00 30.00
Queensland - Other Areas 38.00 40.00
South Australia 30.00 40.00
Western Australia 40.00 45.00
Tasmania 40.00 45.00
Northern Territory 40.00 45.00
 

You can also collect stock from our warehouse. To do this, put a note in the special instructions when checking out. We will contact you when your goods are ready to be picked up. 

Stock Availability

The availabilty of stock is listed underneath the product information.

"Available" means that this item is in stock.

"Low in stock" means that we may have only a few units left, and cannot guarantee availability.

"Out of stock" means that the item is unavailable - either it is sold out, or is a new item that is not in stock yet. You can still order this item - it will be placed on backorder and shipped if and when it is back in stock.

Items marked "On Order" are due to come into our warehouse sometime in the future. We cannot always guarantee a specific date; however, the item will generally be in stock within 2 - 12 weeks.

Delivery Time

Orders are generally processed within 1-2 business days and leave the warehouse within a further 1-3 business days.

Shipping time varies depending on your location, but is generally 1-5 business days. For more specific information, please refer to Direct Freight's ETA Calculator.

Delivery Dates for Christmas

Tempe: ETA's Last Date for Dispatch Last Date for Ordering
NSW - Sydney Metro 1-2 Days 23 Dec 22 Dec
NSW Country & ACT 2-3 Days 21 Dec 20 Dec
Victoria - Melbourne Metro 1-2 Days 23 Dec 22 Dec
Victoria Country 2-3 Days 21 Dec 20 Dec
Queensland - Brisbane / Gold Coast Metro 1-2 Days 23 Dec 22 Dec
Queensland - South & Central 3-4 Days 20 Dec 17 Dec
Queensland - Far North 5 Days 16 Dec 15 Dec
South Australia - Adelaide Metro 2-3 Days 23 Dec 22 Dec
South Australia 3-4 Days 20 Dec 17 Dec
Western Australia - Perth Metro 6 Days 15 Dec 14 Dec
Western Australia 7 Days 14 Dec 13 Dec
Tasmania 7 Days 14 Dec 13 Dec
Northern Territory 7 Days 14 Dec 13 Dec

NB: Direct Freight will be delivering goods between Christmas and New Year, orders will need to be dispatched from our warehouse before we close on the 23rd December for this to occur. As Christmas is a particularly busy time; delivery may effect normal delivery estimates.

TNW cannot guarantee dispatch, nor exact delivery dates by Direct Freight Express; this can be effected by demand. As Christmas is a particularly busy time it may affect normal delivery estimates.
 

Returns

TNW Australia Pty Ltd offers its products only to resellers. All sales are final. TNW Australia Pty Ltd does not offer goods on a sale or return basis. TNW Australia Pty Ltd will credit any delivery shortages or faulty items. Please notify us on delivery (or at least within 14 days) of shortages or claims for faulty products.

Security

When purchasing from TNW Australia Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.  128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.  If you have any questions regarding our security policy, please contact our customer support centre at admin@tnw.com.au.

Privacy Policy & Terms of Trade

Click here for our Privacy Policy and Terms of Trade.