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Terms of Trade

Privacy Policy

TNW Australia Pty Ltd collects information on customers for the express purpose of supplying goods on credit terms and facilitating conduct of sales, deliveries and collections as part of our normal course of business. TNW Australia Pty Ltd does not disclose information collected about customers to any other parties. TNW Australia Pty Ltd does provide Credit references to other parties but does not include any personal details of our customers or the value of business with us.

Terms of Trade

1.1    Account terms offered by TNW Australia Pty Ltd (The Novelty Warehouse) (TNW) to approved applicants are nett 30 days. Payment for goods supplied is due by the end of the month following the month of delivery. Payment for account fees and bank charges is due on receipt of invoices for such charges. Payment for special orders is subject to the terms agreed at the time.
1.2    Where any settlement discount is allowed it may only be taken if the payment is received within the specified time and the customer account status is current.
2.0    An account keeping fee/service fee of 2% per month will be levied on overdue accounts at the discretion of TNW.
3.1    All sales are final. TNW does not supply goods on a sale or return basis.
3.2    Returns will only be accepted if the goods are faulty or incorrectly supplied against the order.
3.3    Claims for faulty or incorrectly supplied goods must be made within 7 (seven) days of delivery. Goods will not be accepted for return unless sent by the carrier specified by TNW and accompanied by a return authorisation number given by TNW. Unauthorised returns will be refused or subject to a minimum 25% restocking fee.
3.4    As part of serving our customers, TNW will send product updates, newsletters and special offers by email. As a customer you agree to receive these emails at the business email address supplied by you.
4.1    The customer must notify TNW of any change in the ownership or legal status of their business.
4.2    The Terms of Trade cannot be assigned or changed without the written consent of TNW.
4.3    Change of ownership or legal status of the customer/applicant does not extinguish the liability of the director/owner in respect of payment of accounts granted pursuant to this credit application except from the point at which notice of such change in writing has been received by TNW.
5.1    Collection charges on overdue accounts or for bank charges incurred by the return of cheques are payable immediately on receipt of an invoice for such charges.
5.2    Collection charges include the costs for collection agents or employees so assigned, legal fees, summonses, company and business searches, private inquiry agents’ fees, travelling time and expenses to serve notice and engage in correspondence and any other costs directly or indirectly incurred by TNW as a result of non-payment of accounts which are overdue for payment as defined by these trading terms.
6.0    Goods are sold ex our warehouse. Freight is arranged with our nominated carrier on behalf of the customer and is invoiced as a separate item on the customers invoice. No settlement or other discounts can be applied to this freight charge.
7.0    Any sales to customers outside of Australia are on a prepaid basis only.
8.0    The Terms of Trade of TNW are governed and constructed in accordance with the laws of New South Wales and the customer submits to the non-exclusive jurisdiction of the Courts of the State of New South Wales.
9.1    Title to all goods delivered pursuant to these Terms of Trade shall remain the sole and exclusive property of TNW Australia Pty Ltd (T/A The Novelty Warehouse) until payment for the goods has been made in full by the customer at which time title will pass to the customer.
9.2    The customer hereby grants to and acknowledges that TNW may enter upon the customer’s premises at any time without prior notice during usual business hours and remove goods supplied by TNW which remain its property.
9.3    The customer will in no way hinder or obstruct TNW from collecting goods which remain their property and agrees to render every assistance to TNW to collect their goods and further agrees to advise any purchaser, administrator or liquidator that such goods supplied by TNW are subject to retention of title until payment has been made in full.

We are open

In these difficult times we would like to offer you as much support as possible to keep things running smoothly.

We are still able to receive orders via our website at any time and have limited staff in our office to take your enquiries.

We will not be accepting any visitors to our showroom while lockdown measures are in place.

For those of you interested in ordering online and need instructions or a little refresher on how to do this, 
please see this 
news story which gives simple detailed instructions and tips on quick ordering.

Kind regards,
TNW Australia